FAQHow can I help to keep my FatBetPoker account secure?First, and of paramount importance, never ever let others know your password! In order to have a password that is highly secure, make sure you follow these guidelines:
Why do I need to validate my e-mail address? How to do it?Because of our high security standards it is important for us to be sure that the account holder and the owner of the e-mail address are the same person. Before you can play for real money at FatBetPoker your e-mail address must be validated. In order to do so, go to the menu "Tools > Validate E-Mail Address" and enter your validation code. The code was sent to you when you opened your account and a new code will be send to you every time you change your e-mail address. If you have not received a validation code, please check that you have entered your correct e-mail address in the menu "Tools > Change User Data". What kind of deposit methods do you offer?We offer a wide range of deposit methods and you can read about them in our Real Money Section:
How do I deposit?In the game client, go to the Cashier and click Deposit. How do I cash out?In the game client, go to the Cashier and click Withdrawal. Why is my credit card being declined and what can I do?FatBetPoker transactions are treated as gambling purchases. Some banks that issue credit cards don't allow gambling transactions. Please try again, double-check your credit card data and change your current address to your credit card billing address. You may also just want to try a lower amount, sometimes your deposit will go through then. If everything fails, please have a look at our deposits page to find alternatives. For details, please contact us at support(at)fatbetpoker.com. What is the minimum and maximum deposit a player can make?Currently the purchase limits for all credit cards are: €25 - minimum purchase €500 - maximum amount to purchase within 24 hours €1500 - maximum amount to purchase within 30 days If you would like to deposit a larger amount, you may use Western Union or make a bank transfer. For details please contact our support at support(at)fatbetpoker.com. For Moneybookers, NETELLER, paysafecard and Click&Buy the minimum deposit is €10 and the maximum deposit €500. What is the minimum and maximum cash out amount?Minimum is €50 for a bank transfer and €100 for a check. There is no maximum of course. Are there any cash out restrictions?Yes, we require that the first cash out be made 10 days after your last deposit. Furthermore we limit the number of cash outs to 2 within a time window of 30 days for bank transfers and checks. Can I cancel a cashout?Yes, this is possible, as long as the cash out is still pending. Please send a message to our live support or send us an email to cashier(at)fatbetpoker.com. How long do cashouts usually take?This depends on the chosen method. As an estimate it goes from 1-2 days for the online payment methods to a couple of business days for bank transfers. Checks take usually the longest time to arrive, expect them to arrive in 14 business or less. If it takes longer, feel free to contact our live support or email us to cashier(at)fatbetpoker.com. When will my Western Union deposit be credited to my account?Usually we pick up WU deposits within a business day, public holidays may extend the procedure. Since our time zone is GMT+1 your business hours may vary from ours. Are transfers to other accounts possible?Yes, please use the function available under "Tools - Transfer funds" in the lobby. Is my money safe at FatBetPoker?Yes, it is absolutely safe to keep funds in your game account. We keep our customers' money separate from our account to cover the operational expenses. Can I review the deposits and transfers that I made in the past?Yes, you can request a transaction history via email through the cashier window (menu item History). |
